Return, Exchange & Refund
In the event you are unsatisfied with your purchase for any reason and the product fulfills the criteria for return, we will accept the unopened item. Please note it should be sent back in its original packaging so you can get it exchanged within 5 days of carrier confirmed delivery. If “return and exchange” isn’t possible, we will offer store credit instead. We don’t accept items that have been opened or those sent to us more than 5 days after delivery. The same goes for items on final sale or clearance and any product not in original, unopened condition.
We assume no responsibility for items till it reaches our facility, which is why we recommend all returned items should be dispatched through a signed/tracked courier service that is credible and insures goods to their value. Moreover, you are provided with tracking details that help you keep an eye on the shipment till the time of delivery. If the items fail to reach, we are not to be held liable for products lose by the courier and will make no refunds, exchanges or store credit for those.
In case you face issues with the sent item and you have hired a signed/tracked courier, they will assist you in locating the shipment. Returns should be in accordance with these guidelines and are subjected to a thorough quality check when they arrive. Once our team gives the go-ahead for return, you will be contacted by our customer service to take it from there. Please email us at the following address - firstname.lastname@example.org, so you can begin the process of “return and exchange”.
Note: All returns and exchanges need to be in compliance with our Policy, Terms & Conditions.
How to get refunds (if applicable)?
If you are unsatisfied with a particular product, you have the option to resend so we can scrutinize it properly to determine if it falls within the criteria required for refunds.
After the receipt of the product, we will send you an email to confirm that the shipment has arrived at our facility. Please note that this email doesn’t mean you are eligible for a refund; it is a simple acknowledgement that we have received the item. Our team inspects it thoroughly to check for problems and once the examination is complete, we email you regarding the approval or rejection of the refund.
If the refund is applicable, it is processed and the credit applied to the mode of payment that was used, within a specified number of days.
What to do about late or missing refunds (if applicable)?
If you have failed to get the refund, we suggest you re-check your bank account and then get in touch with your credit card company as it could take some time before the refund is officially posted. After that contact your bank because here too there is a certain processing time involved before the account information reflects the refund amount.
In the event that you have followed all of the steps as mentioned above, but still haven’t received the refund, please let us know, so we can enquire and get the issue resolved ASAP.
What about gifts?
If the item was bought as a gift, packaged and marked accordingly, and sent to you directly, we will offer a gift credit whose value is equal to that of your return. When we receive the returned product, a gift certificate will be issued and subsequently mailed to you. Even if the item wasn’t marked as a gift at the time of purchase or someone had the order sent to their address so they could give it to you later, we will still offer a refund to person who gifted it to you, and inform them about the return.
Conditions for Shipping
- To return and exchange items, please mail it to the following address – “email@example.com”.
- The sender has to pay for the shipping during returns. This cost is non-refundable.
- If you get a refund, the return shipping charges are subtracted from the overall amount.
- We don’t offer fixed deadlines for returns, because the time required for exchanged items to reach your address could vary depending upon where you reside.
- Although not mandatory, we advise you to use an insured carrier that provides a tracking number so you can keep tabs on the shipment. However, we can’t guarantee the receipt of the product.