Privacy and Cookie Policy

Please remember – your privacy is the top priority for us and we will respect and protect it at all times

How is information collated?

Any information gleaned from your records is done when you place an order, fill out forms, or subscribe to the company newsletter. We ask you to enter your name and relevant contact details like e-mail address, mailing address, phone number or credit card data, only when it is necessary, at the time or ordering or registering on our website. If you wish, you can check out the site anonymously as well.

How is this information used?

Information collected from you could be used to better our standards in terms of customer service. For instance, personal data gives us a better insight into service requests and support requirements, thereby allowing us to respond to them quickly and effectively. We might send you emails at times to keep you updated about new products, discounts, etc. However, the email address provided to us for order processing is just used to send information regarding the order.

Is it protected?

As mentioned, we take your privacy seriously and have implemented strict security protocols to ensure your personal information at the time of ordering, accessing, and submitting is private, confidential, and safe. All servers on our website are totally secure. Sensitive data like credit or debit card details are transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database. Rest assured, it can only be accessed by those with high level clearance to use these systems and they are bound by confidentiality agreements too. Sensitive information isn’t stored on our servers once a transaction is completed.

Are cookies used?

Cookies are essentially small files used by a website its service provider transfers to your computers hard drive through your web browser (if you allow) that permits them to identify your browser, retain, and recall certain information. Yes, we do use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits. For your convenience, you can change the settings so your computer flashes a warning each time a cookie is being sent, or you could turn off all cookies too. Some of our services might not function optimally if the cookies are switched off – this happens with other websites as well. If you face problems, try placing orders over the phone or get in touch with our customer service team.

Are third parties involved?

We are absolutely against the selling, trading, or transferring of crucial and personally identifiable information to outside parties. Reliable third parties who help us to maintain and operate our website, conduct our business, provide excellent service to you, and so on, don’t fall under this category. For your protection, those third parties have to agree to keep all information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. Non-personally identifiable visitor data could be given to outside parties purely for promotional, marketing, or advertising purposes.

While using our website, you automatically consent to the Privacy Policy. If we update, edit, or add information to the policies, all changes will be posted on this page itself. You can contact us for any questions or queries regarding the Privacy Policy.